Select a Topic:

Email Password Reset Link from eSLA again taking to the forgotten password page, what should I do?

User has to clear their cache and cookies in the browser and see if that resolves the issue for them. If not have them attempt to reset their password with another browser and see if that resolves their issue. Session is hanging thus causing the link to revert back to the forgotten password page

When I use public search, I am having trouble finding the record I am searching for?

To make sure your search is successful, enter the least amount of data possible to make sure you get a match. The more information you enter, the greater the chance that one of the fields won't be an exact match and you won't get the results you expect.
To use the public search or  look-up, try one of the following:
  • For an individual, enter the last name and first initial of the first name of the person you are searching for and click 'Search'    OR
  • Enter the full number only (including any prefix, suffix or punctuation) and click 'Search'

After I submitted my application I realized I forgot to add important information. Where in the system can I add additional information to a previously submitted application?

Once the application is submitted, you can no longer add or change information. However, you may submit additional documentation by clicking the 'Options' button on the application tile and select 'Submit Additional Documentation'. Please contact your DSPS to provide or revise other information.

How do I check the status of my application or Credential/Permit/Plan Review?

In your eSLA DSPS dashboard, go to your Credential tile where your status will be listed. 'Pending' indicates that an application is still being completed by an applicant; log in to complete and submit your application.  If a fee is required from your  DSPS, the application status will read 'Generate Fee' - you can pay the fee in your eSLA shopping cart.  Please contact your licensure  DSPS for further information about your status.   

Why can’t I renew?

Users can only renew during the open renewal period, as specified by DSPS. For more information, please visit the DSPS website or contact DSPS directly.

How do I check the status of a service request?

In your eSLA dashboard DSPS, go to 'My History'. In the dropdown menu, select 'Service Request' to see a history of your service requests, service request reference numbers, type of request and submitted date.  There are only two statuses, ‘Submitted’ or 'Complete'.  Please contact DSPS for further information. When contacting DSPS, have your service request number available.

I saved my application to work on at a future date. When I came back to continue working on the application, I was asked to validate each section that I had already completed. Why do I have to re-validate previously entered information?

The system was designed to make sure the application contains the most current information. To make sure this happens, the applicant is asked to validate the previously entered information even if there have been no changes.

How do I change my mailing address or public address?

You may change the mailing or physical address by clicking on the 'Options' button on your tile and selecting the 'Change Address' option. If you do not see this option, you may not be able to change your address online, Please contact DSPS for assistance.

Why does eSLA require a social security number (SSN) to create an account?

A social security number is required to avoid duplicate customers. In addition, federal and state child support enforcement law requires collection of SSNs as part of the application and renewal process. SSNs and other personally identifiable information data are encrypted to prevent anyone other than its intended recipient from viewing. If you do not have a SSN, eSLA will prompt you to select the reason for not providing the SSN as “Foreign Applicant.”

I do not feel comfortable processing an application online. Where can I go to download a paper form?

Please refer to the website or contact your licensure Division to navigate to appropriate links where you can download paper applications.

I am having trouble logging in to eSLA. What should I do?

You may need to reset your password when you attempt to log in. To reset your password, click 'Forgot Password?' and a password reset link will be emailed to you to change your password. Once the password reset link is generated it is only valid for 24 hours. If you have any questions or require assistance, please contact DSPS.

Why can't I change my name on my individual profile?

Name changes on profiles require the submission of a service request, which can be found on your tile after clicking 'Options'.  One (1) of the following forms of documentation must be uploaded along with the service request:
  • If you cannot find this option, your Credential Type or Program Area may not allow online name changes.

Should I register as an Existing Applicant or as a New Applicant?

If you currently hold or have ever held a Credential, Permit, or Plan Review, OR if you had an application for one of them on file register as an 'Existing Applicant'.
If you have NEVER held a Credential, Permit, or Plan Review  or submitted an application to DSPS, register as a 'New Applicant'.

If you can't find your security code or did not receive an email with a security code, please contact DSPS to determine if you need to apply as a new applicant.

When I registered as a 'New Applicant', I can't see my Credentials, Permits or Plan Reviews. Why?

If you held a Credential, Permit, Plan Review or application previously or you currently have one issued by one of DSPS or commissions listed below, you should have registered as an 'Existing Applicant'.
Please contact DSPS for additional assistance.

Which Credential Types and Program Areas are included eSLA?

The following Credential Types and Program Areas use eSLA  to issue and manage Credentials, Permits, and Plan Reviews:
Amusement Rides
Delegated Agents
Dwelling Contractor Certifications
Manufactured Homes Licenses and Titling
Mechanical Refrigeration
POWTS Plan Reviews
Pressure Vessels
Public Safety
Gas Systems
Public Swimming Pools
Plumbing and Plumbing Products
Ski Lifts & Tows
Soil Certifications
Uniform Dwelling Code (UDC) Certifications
UDC Inspection Agency Registration

If your Credential Type or Program Area is not on this list, please check the DSPS website.

Which web browsers are supported by eSLA?

Google Chrome (recommended)
Mozilla Firefox
Microsoft Internet Explorer (Version 11)

When I am attempting to register on the eSLA portal, I receive an error message stating: Error(s) in Existing Registration: It looks like you are already registered. Why is this?

An account already exists in the eSLA system for a user with the same SSN or email address. If you are having trouble registering, please contact DSPS.

How do I add a school to education information?

When applying or renewing, you may have to submit education information. To add an educational institution to your profile, click the ‘Add Education’ button. Begin typing the name of the school into the Education Institution field. As you type, the name of your school should auto-populate. Once it does, click on it to select it. 
If your school does not auto-populate, type the word ‘Other’ into the Education Institution field, then select the list item ‘Other’. Repeat this process for all education entries. All fields marked with (*) are required. Once finished, continue with the next Background sections or click the ‘Save and Continue’ button.

I am not receiving email notifications from eSLA, what should I do?

Receiving an email notice may take up to ten minutes. For instance, when you reset your password, it may take up to ten minutes to receive the password reset email and link.  Be sure to check your junk or spam folder.  If the email notice is still not in your inbox or spam folder, this means you either do not have an email address on file with DSPS, or the email address does not match DSPS’s records